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Services
 Customer
Service
We are
proud and attentive to the fact that our software is
mission critical to the day to day running of our
customer's businesses. This is why the primary
responsibility of ALL our development and customer
service staff is to keep our software products
operating 24/7.
We are well
known for providing a personal level of commitment to
the support of all our sites. Our software maintenance
package is comprehensive and covers you for all
telephone support calls and remote control software
support without any hidden costs. We also actively encourage customers to use
our Help Desk Service for advice on getting the most
out of their Gtrak system; and
often receive calls unrelated to Gtrak, as
customers know they will get an immediate answer.
Consultancy
and Training
Our experienced industry consultants provide
independant advise on factory design, machinery purchase, and conduct financial
business needs investigations. Aswell as Business Needs Analysis prior to action, whether
adding new software, new machinery such as spacer
benders, toughening plants, or moving to new premises.
Classroom training
is available at JoTiKa or onsite as required, prior to a major change.
Training Seminars are held at JoTiKa on issues of
particular interest, such as Optimisation, Material
Handling, Production Sequencing, and Product Cost of
Sales Analysis.
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